Support for Existing Customers

Requesting a new feature
We are very interested in hearing your new and innovating ideas!  While there is no guarantee that we can accommodate all requests we receive, we welcome yo...
Fri, 13 Dec, 2019 at 10:48 AM
Reporting a Bug
While we strive to make our software as "bug-free" as possible, there will be bugs in our software from time to time. If you find something in our...
Sun, 1 Mar, 2020 at 8:13 AM
Using your Single Point of Contact (SPOC)
About the Single Point of Contact (SPOC) Process Most customers of the TWP system have an internal Single Point of Contact (SPOC). The SPOC is a person wit...
Thu, 14 Nov, 2019 at 5:36 PM
What to do if you (an agent) cannot login...
If you (an agent) cannot login to the system, you will need to contact your internal SPOC. If your SPOC has setup other users with permissions to reset pass...
Thu, 14 Nov, 2019 at 5:35 PM
Your site says "Not Available"
If you attempt to login to your admin site and see the error "Not Available", this may be due to an IP restriction. You will need someone...
Wed, 8 Jan, 2020 at 10:38 AM
Your site says "This site is not available at this time"
If you get the following error when visiting your site, it is likely due to IP restrictions. If you have configured IP restriction on your site and you are ...
Fri, 10 Jan, 2020 at 1:05 AM
Anti Spam Policy
Concepts2Code prohibits the use of our software for any activity that involves spamming. We reserver the right to disable all emailing services without warn...
Fri, 20 Mar, 2020 at 10:44 AM
500 Error - No Template Found
When sending out batch emails, sometimes you may encounter a 500 Error as shown below. Although you have selected a template to send out the batch there may...
Tue, 14 Sep, 2021 at 3:02 PM