Support for Existing Customers

Manually Reset Agent Passwords - No user email
If you have a user who does not have an email associated to their account, you won't be able to use the standard resetting of their password.  In the b...
Wed, 3 Mar, 2021 at 1:06 PM
Hosting
Hosting Overview Concepts2Code provides secure and reliable hosting on the AWS infrastructure. AWS is a highly recognized data services provider that ma...
Mon, 28 Nov, 2022 at 12:06 PM
Requesting a new feature
We are very interested in hearing your new and innovating ideas!  While there is no guarantee that we can accommodate all requests we receive, we welcome yo...
Fri, 13 Dec, 2019 at 10:48 AM
Reporting a Bug
While we strive to make our software as "bug-free" as possible, there will be bugs in our software from time to time. If you find something in our...
Sun, 1 Mar, 2020 at 8:13 AM
Manage Users (Agents)- Active Users List
Active Users To see all the users on the Take Web Payments solution: Go to the Settings tab. Click on Manager Users. Click on the Active Users link. ...
Wed, 14 Apr, 2021 at 2:29 PM
Change My Password (Agent)
Following the below instructions on how to change your password or watch this brief video: agent change password. 1. Click the 'Settings' tab ...
Thu, 1 Apr, 2021 at 12:00 PM
Using your Single Point of Contact (SPOC)
About the Single Point of Contact (SPOC) Process Most customers of the TWP system have an internal Single Point of Contact (SPOC). The SPOC is a person wit...
Thu, 14 Nov, 2019 at 5:36 PM
Manually Reset Agent Passwords
Manually Reset User Passwords To reset any user password follow these few steps or watch this brief video on how to reset a users password. The result ...
Thu, 25 Feb, 2021 at 11:18 AM
What to do if you (an agent) cannot login
If you (an agent) cannot login to the system, you will need to contact your internal Single Point of Contact (SPOC). If your SPOC has setup other users with...
Tue, 29 Nov, 2022 at 9:55 AM
Create New User
To add new users or edit existing users following these steps: Or watch this brief video on Creating New Users Click the Settings tab from the main...
Tue, 13 Apr, 2021 at 10:26 AM