Your site says "Not Available"

Modified on Wed, 10 Aug 2022 at 10:20 AM

If you attempt to login to your admin site and see the error "Not Available", this is likely be due to an IP restriction. IP Restrictions are setup during onboarding to ensure that your sensitive data is not available from locations other than your office or from approved locations such as home offices.

New IP's can be added by the Concepts2Code support team. To request that an IP be whitelisted, please use your company email address and send a request to Please include:

  1. Your full name
  2. Your IP address
  3. Description for the IP restriction for clarity. Examples in include:
    1. Jim Smith's Home Office
    2. New York Office
  4. If this address is only temporary, please let us know that as well

Support will respond to you with a confirmation that your IP has been whitelisted.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article