Manually Reset Agent Passwords - No user email

Modified on Wed, 03 Mar 2021 at 01:06 PM

If you have a user who does not have an email associated to their account, you won't be able to use the standard resetting of their password.  In the below example we will change the password for SampleAgent1.

1.  Click the Settings then Manage Users

2.  Search for the user and click the user name to edit.

3.  Click the 'Reset password'

4. Type in a temporary password.  Once the user has logged in with the temporary password, they can change the password within their profile menu.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article