Summary: Streamline support and reduce costs by designating an internal SPOC to manage communication with Concepts2Code.
Prerequisites
1. Your company’s pricing model includes SPOC-based support.
2. Designate an internal expert to act as the SPOC.
Key Responsibilities
Role of the SPOC
Resolve internal user issues or provide training.
Submit consolidated support tickets to Concepts2Code for unresolved issues.
Act as the primary liaison for feature requests and system updates.
Feature Requests
Collaborate with Concepts2Code to submit and review requests.
Validate final implementations of new features.
FAQs
Common Questions
Q: Why can’t I contact Concepts2Code directly?
A: Your pricing reflects SPOC-managed support. Direct contact for all users requires a different pricing model.
Q: What’s the SPOC’s role in feature requests?
A: They ensure requests align with your company’s needs and track progress with our team.
Q: Is the SPOC process mandatory?
A: Yes, if your contract includes SPOC pricing. Contact us for alternate support models.
Benefits
Cost savings: Eliminate duplicate tickets and reduce support fees.
Efficiency: Centralized communication ensures faster resolutions.
Expertise: Your SPOC becomes a system authority for internal teams.
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Review
Assigned to:@Ahron
Status: [Approved]
Last Reviewed: [2/13/2025]
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