Concepts2Code prohibits the use of our software for any activity that involves spamming. We reserver the right to disable all emailing services without warning if Spamming is activity suspected. The software provided by us can only be used to send email to users and email addresses who have provided their contact information and have agreed and/or confirmed to receive such messages from you. We strictly prohibit sending campaign emails to email addresses that have not voluntarily consented for the use of their email address for that purpose.


What is Spam?

Spam is any email sent without the recipient’s permission. The services provided by Concepts2Code are intended to be used for the sole and exclusive purpose of sending messages to recipients who have agreed and confirmed to receive such messages from you or the party you are representing. This is called permission-based emailing. 


Email Consent via 3rd Party

Agencies using our software to communicate as a third party for another company must ensure that any email supplied to them meets that consent obligation and is transferable. Any request to stop emailing must be honored immediately.


Transactional Exemption

Spamming generally applies to "mass", "bulk" or "campaign" emails that are sent to one or more recipients at a time specified by your company in which the purpose is to engage the receiver in some way. Other types of email messages exist that are considered "transactional" and may be exempt from the consent. Transactional emails are emails that are sent individually based on a certain "event" or "transaction". Examples include a "Thank you for your payment" email. In this case, the consumer elected to make a payment (the transaction) and the automated response was sent to them. Whether an email is sent as a campaign or a transaction standard guidelines regarding Spamming must be followed.


Currently Concepts2Code is in the process of creating a more thorough  anti-spam policy of our own. In the mean time, we have adopted the policies of Amazon Web Services and require that all customers conform the best practices. Please refer to the references below.

  1. https://aws.amazon.com/blogs/messaging-and-targeting/amazon-ses-best-practices-top-5-best-practices-for-list-management/

  2. https://docs.aws.amazon.com/ses/latest/DeveloperGuide/tips-and-best-practices.html
  3. https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-concepts-deliverability.html 
  4. https://docs.aws.amazon.com/ses/latest/DeveloperGuide/faqs-enforcement.html
  5. https://www.mailup.com/anti-spam-policy/