Where does your data come from?

Modified on Wed, 21 Jun, 2023 at 4:54 PM

Concepts2Code offers complete integrations to all collection systems. This includes 2-way API's for real-time data exchange. These are available to collection software systems, so that they may integrate directly with our Payment Portal. Integration is key to creating the best solutions for our customers and we believe in providing as many integrations as possible.

If your Collection System does not support real-time data access, then CSV imports and exports are also an option.

Using either method your Collection System is considered the primary data source. The portal will read data for consumers only as needed (if an API is used) or it will read from a copy of your data that is imported from a CSV file. The data that is read from your Collection System is the exact data that is displayed in your portal. Always refer to your collection system for any data issues. The portal is not modifying the information on the accounts.

Data from your collections system that is displayed in the portal cannot be updated by Concepts2Code's Support. The update must come from your Collection System and will then be reflected in to portal.

Data Category	Source
Customer Demographic Data	Your Collections System via Realtime or data file imports
Account Information	Your Collections System via Realtime or data file imports
Account Balance Information	Your Collections System via Realtime or data file imports
Account Settlement Information	Your Collections System via Realtime or data file imports
Payments	Both depending on your API configurations
Letter/Email Single/Campaign Data	Portal
Text Single/Campaign Data	Portal

For more information regrading the integration of your Collection Systems, please refer to the articles below:

For more information regarding API, please refer to the article below:

https://support.concepts2code.com/support/solutions/articles/44002295686-overview-of-api-access