Declined Payments

Modified on Thu, 25 Mar, 2021 at 2:07 PM

There is no report to show declined cards. We only report successful transactions. There is; however, a trick to find them. If you run the payments report (we recently updated it), you will see that each payment has a number associated with it, as shown in the screen shot below. If the transaction is missing a Transaction ID and Approval Code, then it is considered a declined transaction. 

As a work-around to find the details of a declined transaction follow the below instructions.

  1. Go to the Payments tab.
  2. Enter in the date range or day you believe the transaction was declined.
  3. Look in the first column of the payments log for a gap in the sequential numbering such as shown below,
  4. Click on the successful transaction just before or after, in this case 10 or 12 from the log.
  5. In your browser, alter the URL to include the missing to see the details of the declined transaction (in this case the number 11 is missing).

Once on the Consumers account, look at the details of the debtor/consumer to see the the history of their account and what the consumer was doing while attempting to make a payment.

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