When sending out batch emails, sometimes you may encounter a 500 Error as shown below. Although you have selected a template to send out the batch there may be some issues with the naming convention of the template in used.
Admin: Global Error: TWPSharedWeb.UserFriendlyException: Email template not found
This message can be the result of an issue with the email or letter template name. Below are a few troubleshooting tips to assist with resolving the issue and getting batches out.
- check the length of the template name. We recommend keeping the template name to a maximum of 30 characters including spaces.
- remove any double spaces between words.
- remove any unusual characters such as & or / that may be considered code.
Note: The EasyWebDocs solution will automatically add a date and time stamp at the end of each email or letter campaign for purposes of tracking and auditing.