Text Message Account Configuration Requirements

Modified on Wed, 29 May at 9:14 AM

Concepts2Code Support 10DLC and Short Codes. This article explains the required information to register your texting number with the Campaign Registry. Concepts2Code will collect this information from you and submit the application. Applications can take up to 45 days to be approved. We will monitor the status of your application.

Mobile carriers implemented 10DLC regulations to prevent bad actors from posing as legitimate businesses and spamming or scamming contacts who never asked to be texted.

The goal of 10DLC regulations is to ensure consumers get messages they actually want, that they are not harmed by bad actors, and to keep texting a clean and effective channel for business communications.

There are also a couple of happy byproducts of 10DLC regulations for your business:

You’ll be able to send more messages faster and with higher delivery rates
Your business will appear more legitimate once you’ve reg

To comply with the 10DLC registration requirements, the following information will be needed from your agency. Once you provide this information, we will begin the registration process. See below for detailed examples of Opt-in options that are required for submission.

10DLC Requirements Questionnaire

Legal Company Name
Company Name (DBA)
Company Website URL:
Alternate business identifier type: (optional). Select one of the following: DUNS GIIN LEI
Tax Identification Number (EIN)
Entity Type. Select one of the following: Private Company Public traded company Individual Non-Profit
Phone Number
Street Address
City
State
Zip Code
Preferred Area Code:
How are you collecting Opt-ins?
Verbally - Provide the script used when collecting Opt-ins via voice. *Your script must include:* •A request for permission to text the number provided. •A notice on message and data rates. •Information on how to opt out of future messages.
Language on your website - Provide URL & screenshot
Paper or digital form - Provide URL and/or screenshot
Policy Requirements
Provide the link to your Privacy Policy. (must have a section related to Texting)
Provide the link to Terms of Use/ Terms of Service (must have a section related to Texting)

As soon as our team receives the above information we will start the process of creating a new account and filing for 10DLC registration. Forward the required information to [email protected] and we will set up and register a phone number on your behalf.

Opt-in Options

Paper or digital forms

With this option, you can offer a form for contacts to fill out. The form can be provided digitally or on paper. To meet 10DLC requirements, these forms must include language that makes opting into messages clear and optional.

Provide a screenshot of the paper or digital form.

Opt-in language on the website.

This option can be fulfilled by having specific opt-in language on your website. Websites are required to include language that makes it clear to visitors that they are opting into messages. They must also give visitors the option to contact you without opting into receiving messages.

Provide a screenshot of the language on the website.

SAMPLE:

By checking this box, you agree to receive text messages at the number provided. Message frequency may vary. Standard message and data rates may apply. Text HELP for help. Text STOP to cancel.

Note: The option to receive messages must be manually selected by the user.

Verbal Opt-in

The final option allows you to notify users via voice and accept their opt-in verbally. This can be done in person or over the phone, depending on what you prefer.

For this option, you’ll need to include an example of the script you’ll repeat to notify users and accept their opt-in.

Scripts must include:

1. A request for permission to text the number provided by the contact.

2. A notice informing them about message and data rates.

3. Information on how to opt out of future messages.

Our example script below fulfills all of the requirements. Feel free to use it instead of writing your own!

SAMPLE SCRIPT:

Do we have permission to text you at the number provided? Keep in mind that standard message and data rates may apply and you can always reply STOP to opt out of future messages.