To send a one-off text message:

  1. Go to the Consumers tab.
  2. Search to find the consumer's account by using one of the following methods:
    • Email
    • Last Name
    • Reference Number (account number)
  3. Click on the Reference Number to open their Account Details.
  4. Click on the Send Text Message option in the Actions menu.
  5. Select a pre-defined Text Template from the drop-down list.
  6. Click Send.