In order to use a TWP site, a user must have an existing account with an agency.
User Registration
During their first visit to the site the user is required to register. This registration requires 3 pieces of information to be validate against the know information. This information defaults to:
Account/Reference number
last name
last 4 digits of SSN
Custom sites can be configured to use other information for validation if these items are not available. The user is also required to enter an email address and to select their own password to use for the site.
Email Verification
Once the user registers, they are sent an email to the email address that they supplied. The email has a unique link it in that the user must click to verify they are the owner of the email address that they supplied. They cannot login to the site until this link is clicked.
Logging In
Once the user verifies their account using the registration email. They can then login using their email address or account number and the password that they chose.
Account Security
By default, users are locked out after 5 failed login attempts.
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