Portal - How are users authenticated?

Modified on Wed, 21 Dec 2022 at 10:22 AM

In order to use a TWP site, a user must have an existing account with an agency. During their first visit to the site the user is required to register. This registration requires 3 pieces of information to be validate against the know information. This information defaults to Account/Reference number, last name, and last 4 digits of SSN. Custom sites can be configured to use other information for validation if these items are not available. The user is also required to enter an email address and to select their own password to use for the site.

Once the user registers, they are sent an email to the email address that they supplied. The email has a unique link it in that the user must click to verify they are the owner of the email address that they supplied. They cannot login to the site until this link is clicked.

Once the user verifies their account using the registration email. They can then login using their email address or account number and the password that they chose.

By default, users are locked out after 5 failed login attempts.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article