When sending out email campaigns there may be a time when some emails are suppressed or blocked from sending. To help provide more insight into why that may have occurred we have outlined a few of the most common reasons below.
- Email Address is blank
- Email Address is not valid (i.e. mark@concepts2code)
- Email Address is on the blacklist
- Email domain is on the blacklist
- One or more domains is on the whitelist and this email is not one of them
- A user unsubscribes and they are blacklisted
- An email bounces due to and they are blacklisted
- An email is reported as spam
- A user has opted-out
- An agent unsubscribes an account
- During an email scrub, the email address is determined to be invalid.
See this article for more information on Email Scrubbing
https://support.concepts2code.com/support/solutions/articles/44001969480-email-scrubbing
See this article for more information on blacklisting and whitelisting email addresses
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