Cancel Single OR Future Payments in a Payment Arrangement

Modified on Wed, 17 Jan 2024 at 11:03 AM

There may be times when a consumer creates a payment plan or recurring plan and the agency needs to cancel all future payments in the plan.

A single future payment can be canceled or the entire plan can be canceled allowing the consumer to establish a new payment plan. Follow the below steps to cancel a payment or payment plan.

  1. Go to the Payments Menu on the top navigation toolbar, 
  2. Select the date range that contains the payment.
  3. Click on the Post Dates Scheduled tab as shown below.
  4. Locate the Consumer's Account Number from the grid.
  5. Click on the link in the View column to access the post-date payments.
  6. Locate the next payment due in the plan.
  7. Click the edit option under the ID column on the far left of the screen.
  8. Once in the payment plan screen, select one of the following options.
    1. Cancel This Payment - this will cancel the single payment only.
    2. Cancel This Payment And All Future Payments In This Plan - this will cancel the current schedule payment and all future payments in the payment arragement or plan.
  9.   All payments will then show as canceled.

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