How to Cancel Scheduled Payments

Modified on Thu, 14 Jul 2022 at 09:22 AM

There are times when you may need to cancel a future scheduled for a consumer. Either they setup a schedule of payments or made a future payment they cannot commit to. In either case, the payment can be canceled without having to pay processing fees. 

  1. Go to the Consumers tab
  2. Search for the specific consumer using their Reference Number, Last  name, or email address
  3. Click on the All Payments quick link.
  4. Scroll to the Web Payments Scheduled/Taken grid
  5. Click on the reference number to the left of the scheduled payment to be canceled
  6. Click on the edit option
  7. Click the Cancel Payment button
  8. The payment will be marked as canceled. And you will be returned to the prior screen.
  9. Proceed with canceling each payment scheduled by completing steps 6 &7 on each payment as needed, similar to the sample shown below.

Web Payments Taken/Scheduled

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