Re-Activation of a Consumer Account (Resend Confirmation Email)

When a Consumer creates an account they are automatically sent an activation email. The email will contain a link to click which activates and confirms the email address on file. If the Consumer does not receive the activation email, there currently is no way to resend it. To resend the activation email follow these steps.

1. Go to the Consumers tab

2. Search for the Consumer by entering one of the following:

   • Email

   • Last name

   • Reference number

3. Click the File Number of the consumer you wish to send a confirmation email 

4. Then click on the Emails label in the Quick Links at the top of the screen

5. Click CTRL+F to enable the browsers search FIND function and Type "Account Created"

6. Select view on the left

7. Scroll down to the Email Body

8. Select all the text in the Email Body, hit CTRL+C to COPY the text

9. Use your own email to send the Consumer the email with the link to activate their account