MFA (Two Factor) for Admin Portal

Users of the Admin Portal must enable at least one of the following security options: 

• IP Restrictions

• Two Factor Authentication (MFA)

IP Restrictions

IP Restrictions provide the highest level of security and prevent users from accessing the Admin Portal from any IP address that is not on the approved whitelist. This option is ideal for agencies that do not want collectors accessing the site from locations other than the office.

You have full flexibility to add new IP addresses as needed. Managing IP addresses may become a regular task for your local administrator if agents work from home and do not have static IP addresses.

For more information about adding IP addresses, visit:

https://support.concepts2code.com/support/solutions/articles/44001710100-ip-restrictions

Two Factor Authentication (MFA)

Two Factor Authentication (MFA) requires users to verify their identity using a second authentication method, such as a text message or email, when logging in to the Admin Portal.

When a user logs in, they will be prompted to enter a verification code sent via text message or email. Once MFA is enabled, all users must use it.

Before enabling MFA, ensure that each user has a valid email address or mobile phone number configured. Users without this information will be unable to log in.

If a user experiences issues logging in, an administrator can update their MFA settings. Users may also update their own MFA information at any time.