If a consumer has verbally notified you that they do not wish to be contacted via email. You can manually add them to the DNE (blacklist) list. This will eliminate any communications going to the consumer at the address they provided. Same steps would be used add/whitelist an email address a consumers asks to have added or reinstated.
Blacklisting/Whitelisting an Email address from the Admin Portal
From your Admin Portal click on Campaigns
Click on Email Restrictions (whitelist/blacklist)
Click on Add Email Address
For Blacklisting enter the email address
Choose Blacklist (prevent sending) from Restriction type drop down
For Whitelisting enter the email address
Choose Whitelist (allow sending) from Restriction type drop down
Video link for blacklisting/whitelisting from the admin portal:
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