Concepts2Code Support Desk

When a consumer registers with your account, they are required to enter an email address. This email address can be used to login the next time they return ...

To access information on a particular consumer click on the Consumer Search button at the top of the page. (The word 'Consumer' may be different b...

In a perfect world all consumers will go to your website and create their own account. They do this simply by visiting your site and selecting the First Tim...

Overview When a consumer registers with the website they are required to enter an email address and choose a password. This email/password combination i...

You can look up an account number (or multiple numbers) based on the email address by following these steps: Click on Web User Search and enter the cons...

Much of the consumer website can be branded to match your company look and feel. In addition you can brand content on many of the pages. This article descri...

When a Consumer creates an account they are automatically sent an activation email. The email will contain a link to click which activates and confirms the ...

Sometimes a Consumer may create an account and not click the activation link in the "Account Created" email. In this case the users email address ...

During the new account creation process consumers will sometimes attempt to create a new account on the portal and lock themselves out. To unlock or reset t...

Web users are those that have registered on the customer portal to have access to their accounts and make payments online. There may be times when the web u...